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Customer Care Specialist
We are looking for a new member who is not afraid to communicate in foreign languages and will become a support for our customers from all over the world.
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Reservio is a SaaS platform that provides software for beauty and wellness professionals worldwide. We save time and earn money for thousands of entrepreneurs by taking care of business management tasks such as scheduling, sales, or team management, allowing them to focus on creating the best customer experience.
Our booking system currently operates in 14 languages and in more than 130 countries around the world. Every month, customers use it to book a million different services in the areas of beauty, health, sports, and even education.
Our booking system currently operates in 14 languages and in more than 130 countries around the world. Every month, customers use it to book a million different services in the areas of beauty, health, sports, and even education.
About the role
- You will take care of customers from all over the world—you will be their point of contact for resolving queries and problems.
- You will communicate with businesses and end customers, primarily via chat, email, and telephone.
- You will work closely with the product/development team to report technical issues and troubleshoot them.
- You will participate in our Customer Success program, which includes, for example, communicating with potential customers or helping new clients set up their accounts.
- You will have project time dedicated to streamlining our processes, editing content in our Help Center, or anything else we come up with together.
- If you speak a European language, you can also get involved in translations for marketing purposes from time to time.
About you
- You have strong communication skills. It doesn't matter where you acquired them; what matters to us is your willingness to listen and seek the best solutions.
- You are an empathetic and client-oriented.
- You communicate fluently in Czech and English. And if you also speak other languages such as French, Spanish, or Italian, that's a big plus!
- You adapt quickly to change and dynamic environments.
- You are proficient with AI tools, which makes your daily work easier.
- You are from Brno or the surrounding area and can meet with us at our offices in the city center.
Benefits
- 5 weeks of vacation
- Sick days
- Option to work from home
- Dog-friendly office
- Multisport card
- 1 day of volunteer work per year
- Company events
- Coffee, tea, ice cream, and other treats
Brno / Remote
Full Time
Medior / Senior
English / Czech
What can you expect from the job interview process?
No need to stress—our interview process is informal, and focused on getting to know your skills and if you fit the role.
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Screening
A brief call with our HR manager to get to know you, discuss your background, and explore your fit for the role.
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Task
A task tailored to the position to assess specific skills. It reflects real tasks you'll face, giving you a chance to demonstrate your abilities
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Job interview
A talk with the manager of the team you’re applying to join to dive deeper into your experience and fit.
Why work at Reservio?
Discover why Reservio is more than just a workplace. Learn about our values, our journey, and find answers to your questions.
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Ready to take the next step in your career?
Send us email and join a team where your skills and passion can make a real impact.