Get to Know Reservio Online Booking System

Feb 15, 2024
6 min read
Scheduling calendar with appointments
Appointment scheduling software, also known as an online booking system, is a versatile computer program or application whose main purpose is to effectively manage and streamline the scheduling of appointments, meetings, and bookings. It is used by entrepreneurs in various industries such as beauty and wellness, healthcare, education, professional services, and more to simplify the management of their business.

Gone are the days of traditional paper calendars and manual scheduling. Booking software is a powerful tool that serves as the cornerstone of providing exceptional customer service and optimizing operations. 

This article delves deep into the world of appointment scheduling software. Let's introduce the main categories that will be discussed in the following lines:
  1. Features
  2. Product news 
  3. What types of businesses can use Reservio?
  4. Marketing
  5. Customer experience
  6. Seasonal articles
  7. Building Reservio


We understand that the more practical features our booking engine provides, the more valuable it is for your business. We continuously develop and introduce new features. These can be categorized into two groups: customer-centric features for a smoother journey and business management features.

Important features for a convenient customer journey 

The most significant benefit for your clients and your business is the capability to facilitate online bookings 24/7 while accepting online payments seamlessly. Your customers can easily make bookings through your company's booking website, where they can find all the important information.

To enhance convenience in booking we also provide a modern mobile app that can be fully customized to match your brand, creating a unique branded app. 

Additionally, if you're looking to offer passes or monthly memberships to your customers, we support loyalty programs.

Scheduling software features for simple business management

For every business management, it is crucial to monitor statistics and reports and adjust your business based on them. For example, if you're struggling with the fact that people sometimes forget about their appointments and don't show up for a booked service, start sending them automated reminders

Beyond managing day-to-day operations, effective marketing and client engagement are vital. Reservio empowers you in this aspect too. Utilize the integration feature to seamlessly connect Reservio with your social media platforms like Facebook and Instagram. Additionally, Reservio can be integrated with your newsletter tool, enabling you to keep clients informed through email updates. You can also connect your work calendar with your calendar. 

More features that contribute to the best customer journey and facilitate your business can be found in the article focused only on features.

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Stay up-to-date with new features

As our booking software is constantly evolving and our development team fixes bugs that pop up from time to time, we bring you monthly product updates. There, you will find information about new functionalities or changes. Thanks to this overview, you won't be surprised by even more significant changes.

What types of businesses can use Reservio?

Reservio stands as a highly utilized scheduling software and booking system, relied upon by more than 300,000 businesses across over 130 countries globally. In this part, we will introduce you to what types of businesses can derive advantages from Reservio's scheduling system.

Our booking software is suitable for all types of businesses that offer services. So it can be hair salons, barbershops, beauty salons, yoga studios, or centers that deal with detailed car cleaning. It doesn't matter how many types of services you offer, how many clients come to you every month, or how many employees work in your business. If your business has several branches, you will certainly welcome our Reservio Enterprise feature.

You can use Reservio regardless of whether you offer services for individuals or events, such as yoga, cooking, or language lessons.

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Marketing is very important to companies that offer services. It serves as a powerful tool to increase visibility and awareness. Without it, even the most exceptional services and events could go unnoticed in today's crowded market. In addition, marketing is the main driver of customer acquisition. It plays a key role in identifying and reaching out to potential clients who can benefit from the services offered. By effectively communicating the value proposition, businesses can attract new customers and expand their clientele, which significantly contributes to revenue growth.

Marketing also builds credibility and trust. Through various marketing channels, such as testimonials, reviews, and case studies, businesses can showcase their expertise and the positive experiences of past clients. This not only reassures potential customers but also instills confidence in the quality and reliability of the services provided. Effective marketing, therefore, lays the foundation for strong customer relationships and long-term success in the service industry.

And Reservio can help you with marketing as well. It can generate an email list of your customers to whom you can then send newsletters. And besides that, you can share links or smart QR codes on your social networks to attract more customers. If you are interested in learning more about this topic, check out this blog post to help you achieve marketing success.

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Customer experience

As service providers, you certainly know that the customer journey to your business begins long before the day the customer books a service. It starts with the booking itself, culminates with enjoying the service, and ends with providing a review or feedback. So you have to offer your client the best experience during this entire journey. And this is exactly what Reservio can help you with.

Let's take a closer look at the entire customer journey:
  1. Your potential customer's journey begins the moment they look for a business that will offer them the service they desire. And precisely because of this, promoting your business is one of the most important aspects, but we have already explained that in the paragraph on marketing. 
  2. If the customer likes your business, the moment comes to book the service. This is no longer done over the phone, but customers demand the option of online bookings and will appreciate the option of online payments. 
  3. Subsequently, they will appreciate confirming information by email or SMS. A message reminding them about the reserved date should also be a matter of course. 
  4. Up to this point, the scheduling software will do everything. But then it's your skill's turn to provide the best service. 
  5. In the most ideal case, your relationship with the customer does not end at this moment. It is time to write a review of your business and the provided service. 
  6. These reviews can positively influence other potential customers who are still considering which business they will visit. 
  7. If the client is satisfied with the whole process and everything went smoothly, there is nothing to prevent him from booking the service again. 
It sounds like a very demanding and complex process, but Reservio will take care of most of the activities for you. If you're still wondering if you need an appointment scheduling system, read more about why customer experience matters so much.
Salon interior

Seasonal articles

Whether it's Christmas, Easter, Women's Day, or Valentine's Day, each of these holidays requires a certain amount of preparation. You can focus on seasonal decorations for your salon or studio, themed services and classes, or special gifts. If you're lacking inspiration check out this article for ideas to celebrate several holidays and special days. 

You can also find specific inspiration here:

Building Reservio

Do you want to know the people involved in the creation and operation of our booking system? What does the day-to-day look like in our offices or what kind of benefits do we have? Do you want to know what awards Reservio has received? Or would you like to read an interview with our CEO or CTO? If you answered yes to one of the above questions, read more about how we have been building Reservio

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