FAQ

Haven’t found your answer? Contact our Customer Care

General

  • The business type I have chosen doesn’t suit my needs. What can I do?

    No worries. Contact our Customer Care and we will assist you with setting up the right one.

  • My language is not supported, what can I do?

    That’s OK! Help us translate the booking page for your clients and we enable it for you. For further information please contact our Customer Care.

  • Do I have to have my own Web site?

    Nope. You can use booking page we created for you.

  • Can I include Reservio into my existing website?

    Yes. Your clients can book directly from your website using the link or a booking button. Visit Promote to create your own style.

  • Is Reservio secure/HIPAA compliant?

    Yes, it’s HIPPA compliant. We adhere to the highest standards of security for protecting our clients’ data. Reservio encrypts all the communication with 128-bit encryption. Data is regularly backed up to prevent data loss.

Account

  • Can I change the name of my business?

    Yes, you can. Go to section Business → Business Details.

  • Can I change my notification email?

    Yes, write to our Customer Care and we will gladly help you.

  • Yes, just write to Customer Care and we will gladly help you.

  • Can I manage different booking hours of my staff?

    Sure. You can set up custom booking hours for each staff and each day. Go to section Business, then edit Staff and check Set custom booking hours.

  • We are big company/clinic/franchise with advanced scheduling needs. What can you offer us?

    Please contact our Sales and together we will find the solution which fits you the best.

  • I am not satisfied with premium services. What can I do?

    If you are not satisfied with our premium services we guarantee 14 days money back after purchase.

Premium

  • Which premium services do you offer?

    Check our Premium Plans.

  • What happens when I reach booking limit?

    You won’t be able to make more appointments. However you can still accept appointments from clients. Upgrade to higher plan to increase the booking limit.

  • How is the booking limit counted?

    The booking limit is the number of appointments you have made in last 30 days.

  • Can I upgrade at any time?

    Yes, you can. And you pay only the difference of plans.

  • Do I get any invoice for the payment?

    Of course! Your invoice is automatically sent to your mailbox. Moreover, you can download it in Reservio. Go to Business → Premium Services.

  • What forms of payment do you accept?

    We support the payments via PayPal, payment card or wire transfer.

  • Do you support non-profit organizations?

    Yes, for further information please contact our Customer care.

  • What is the price of SMS notifications?

    We offer advantageous text packages - Pay as you go. The prices may differ from country to country.

    SMS Package Price Price per SMS
    100 150 1.50
    500 700 1.40
    1000 1 350 1.35
    5000 6 500 1.30
    10000 12 000 1.20
    SMS Package Price Price per SMS
    100 $10 $0,100
    500 $30 $0,060
    1000 $50 $0,050
    5000 $150 $0,030
    10000 $250 $0,025
    SMS Package Price Price per SMS
    100 R$30 R$0,300
    500 R$140 R$0,280
    1000 R$250 R$0,250
    5000 R$1.100 R$0,220
    10000 R$1.900 R$0,190
    SMS Package Price Price per SMS
    100 10 0.100
    500 45 0.090
    1000 80 0.080
    5000 360 0.072
    10000 675 0.068
    SMS Package Price Price per SMS
    100 15 0.150
    500 60 0.120
    1000 100 0.100
    5000 450 0.090
    10000 800 0.080
    SMS Package Price Price per SMS
    100 £10 £0,10
    500 £45 £0,09
    1000 £80 £0,08
    5000 £350 £0,07
    10000 £600 £0,06
    SMS Package Price Price per SMS
    100 15 0.150
    500 60 0.120
    1000 100 0.100
    5000 500 0.100
    10000 900 0.090
    SMS Package Price Price per SMS
    100 15 0.150
    500 60 0.120
    1000 100 0.100
    5000 450 0.090
    10000 800 0.080
    SMS Package Price Price per SMS
    100 $10 $0,100
    500 $30 $0,060
    1000 $50 $0,050
    5000 $150 $0,030
    10000 $250 $0,025
    SMS Package Price Price per SMS
    100 10 0.100
    500 45 0.090
    1000 80 0.080
    5000 360 0.072
    10000 675 0.068
    SMS Package Price Price per SMS
    100 $15 $0,150
    500 $60 $0,120
    1000 $100 $0,100
    5000 $450 $0,090
    10000 $800 $0,080
    SMS Package Price Price per SMS
    100 10 0.100
    500 45 0.090
    1000 80 0.080
    5000 360 0.072
    10000 675 0.068
    SMS Package Price Price per SMS
    100 15 0.150
    500 60 0.120
    1000 100 0.100
    5000 450 0.090
    10000 800 0.080
    SMS Package Price Price per SMS
    100 chf15 chf0,150
    500 chf60 chf0,120
    1000 chf100 chf0,100
    5000 chf450 chf0,090
    10000 chf800 chf0,080
    SMS Package Price Price per SMS
    100 10 0.100
    500 45 0.090
    1000 80 0.080
    5000 350 0.070
    10000 600 0.060
    SMS Package Price Price per SMS
    100 $8 $0,080
    500 $30 $0,060
    1000 $50 $0,050
    5000 $150 $0,030
    10000 $250 $0,025
    SMS Package Price Price per SMS
    100 $10 $0,100
    500 $45 $0,090
    1000 $80 $0,080
    5000 $350 $0,070
    10000 $600 $0,060
    SMS Package Price Price per SMS
    100 3 750ft 37.500ft
    500 18 000ft 36.000ft
    1000 34 000ft 34.000ft
    5000 150 000ft 30.000ft
    10000 350 000ft 35.000ft
    SMS Package Price Price per SMS
    100 49kr 0.490kr
    500 239kr 0.478kr
    1000 459kr 0.459kr
    5000 1 999kr 0.400kr
    10000 3 799kr 0.380kr
    SMS Package Price Price per SMS
    100 69kr 0.690kr
    500 339kr 0.678kr
    1000 639kr 0.639kr
    5000 2 699kr 0.540kr
    10000 5 199kr 0.520kr
    SMS Package Price Price per SMS
    100 17kr 0.170kr
    500 89kr 0.178kr
    1000 149kr 0.149kr
    5000 649kr 0.130kr
    10000 1 199kr 0.120kr
    SMS Package Price Price per SMS
    100 29 0.290
    500 139 0.278
    1000 249 0.249
    5000 1 049 0.210
    10000 1 999 0.200
    SMS Package Price Price per SMS
    100 $3 $0,030
    500 $13 $0,026
    1000 $23 $0,023
    5000 $96 $0,019
    10000 $180 $0,018
    SMS Package Price Price per SMS
    100 $19 $0,190
    500 $89 $0,178
    1000 $169 $0,169
    5000 $749 $0,150
    10000 $1.399 $0,140
    SMS Package Price Price per SMS
    100 1 399¥ 13.990¥
    500 6 699¥ 13.398¥
    1000 12 699¥ 12.699¥
    5000 52 999¥ 10.600¥
    10000 99 999¥ 10.000¥
    SMS Package Price Price per SMS
    100 $20 $0,200
    500 $90 $0,180
    1000 $150 $0,150
    5000 $600 $0,120
    10000 $1.000 $0,100