FAQ
Haven’t found your answer? Contact our Customer Care
General
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The business type I have chosen doesn’t suit my needs. What can I do?
No worries. Contact our Customer Care and we will assist you with setting up the right one.
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My language is not supported, what can I do?
That’s OK! Help us translate the booking page for your clients and we enable it for you. For further information please contact our Customer Care.
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Do I have to have my own Web site?
Nope. You can use booking page we created for you.
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Can I include Reservio into my existing website?
Yes. Your clients can book directly from your website using the link or a booking button. Visit Promote to create your own style.
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Is Reservio secure/HIPAA compliant?
Yes, it’s HIPAA compliant. We adhere to the highest standards of security for protecting our clients’ data. Reservio encrypts all the communication with 256-bit encryption. Data is regularly backed up to prevent data loss.
Account
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Can I change the name of my business?
Yes, you can. Go to section Business → Business Details.
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Can I change my notification email?
Yes, write to our Customer Care and we will gladly help you.
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Can I change my booking page link?
Yes, just write to Customer Care and we will gladly help you.
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Can I manage different booking hours of my staff?
Sure. You can set up custom booking hours for each staff and each day. Go to section Business, then edit Staff and check Set custom booking hours.
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We are big company/clinic/franchise with advanced scheduling needs. What can you offer us?
Please contact our Sales and together we will find the solution which fits you the best.
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I am not satisfied with premium services. What can I do?
If you are not satisfied with our premium services we guarantee 14 days money back after purchase.
Premium
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Which premium services do you offer?
Check our Premium Plans.
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What happens when I reach booking limit?
You won’t be able to make more appointments. However you can still accept appointments from clients. Upgrade to higher plan to increase the booking limit.
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How is the booking limit counted?
The booking limit is the number of appointments you have made in last 30 days.
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Can I upgrade at any time?
Yes, you can. And you pay only the difference of plans.
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Do I get any invoice for the payment?
Of course! Your invoice is automatically sent to your mailbox. Moreover, you can download it in Reservio. Go to Business → Premium Services.
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What forms of payment do you accept?
We support the payments via PayPal, payment card or wire transfer.
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Do you support non-profit organizations?
Yes, for further information please contact our Customer care.
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What is the price of SMS notifications?
We offer advantageous text packages - Pay as you go. The prices may differ from country to country.
SMS Package Price Price per SMS 100 150Kč 1.50Kč 500 700Kč 1.40Kč 1000 1 350Kč 1.35Kč 5000 6 500Kč 1.30Kč 10000 12 000Kč 1.20Kč SMS Package Price Price per SMS 100 $10 $0,100 500 $30 $0,060 1000 $50 $0,050 5000 $150 $0,030 10000 $250 $0,025 SMS Package Price Price per SMS 100 R$30 R$0,300 500 R$140 R$0,280 1000 R$250 R$0,250 5000 R$1.100 R$0,220 10000 R$1.900 R$0,190 SMS Package Price Price per SMS 100 10€ 0.100€ 500 45€ 0.090€ 1000 80€ 0.080€ 5000 360€ 0.072€ 10000 675€ 0.068€ SMS Package Price Price per SMS 100 15€ 0.150€ 500 60€ 0.120€ 1000 100€ 0.100€ 5000 450€ 0.090€ 10000 800€ 0.080€ SMS Package Price Price per SMS 100 £10 £0,10 500 £45 £0,09 1000 £80 £0,08 5000 £350 £0,07 10000 £600 £0,06 SMS Package Price Price per SMS 100 15€ 0.150€ 500 60€ 0.120€ 1000 100€ 0.100€ 5000 500€ 0.100€ 10000 900€ 0.090€ SMS Package Price Price per SMS 100 15€ 0.150€ 500 60€ 0.120€ 1000 100€ 0.100€ 5000 450€ 0.090€ 10000 800€ 0.080€ SMS Package Price Price per SMS 100 $10 $0,100 500 $30 $0,060 1000 $50 $0,050 5000 $150 $0,030 10000 $250 $0,025 SMS Package Price Price per SMS 100 10€ 0.100€ 500 45€ 0.090€ 1000 80€ 0.080€ 5000 360€ 0.072€ 10000 675€ 0.068€ SMS Package Price Price per SMS 100 $15 $0,150 500 $60 $0,120 1000 $100 $0,100 5000 $450 $0,090 10000 $800 $0,080 SMS Package Price Price per SMS 100 10€ 0.100€ 500 45€ 0.090€ 1000 80€ 0.080€ 5000 360€ 0.072€ 10000 675€ 0.068€ SMS Package Price Price per SMS 100 15€ 0.150€ 500 60€ 0.120€ 1000 100€ 0.100€ 5000 450€ 0.090€ 10000 800€ 0.080€ SMS Package Price Price per SMS 100 CHF15 CHF0,150 500 CHF60 CHF0,120 1000 CHF100 CHF0,100 5000 CHF450 CHF0,090 10000 CHF800 CHF0,080 SMS Package Price Price per SMS 100 10€ 0.100€ 500 45€ 0.090€ 1000 80€ 0.080€ 5000 350€ 0.070€ 10000 600€ 0.060€ SMS Package Price Price per SMS 100 $8 $0,080 500 $30 $0,060 1000 $50 $0,050 5000 $150 $0,030 10000 $250 $0,025 SMS Package Price Price per SMS 100 3 750ft 37.500ft 500 18 000ft 36.000ft 1000 34 000ft 34.000ft 5000 150 000ft 30.000ft 10000 350 000ft 35.000ft SMS Package Price Price per SMS 100 49kr 0.490kr 500 239kr 0.478kr 1000 459kr 0.459kr 5000 1 999kr 0.400kr 10000 3 799kr 0.380kr SMS Package Price Price per SMS 100 69kr 0.690kr 500 339kr 0.678kr 1000 639kr 0.639kr 5000 2 699kr 0.540kr 10000 5 199kr 0.520kr SMS Package Price Price per SMS 100 17kr 0.170kr 500 89kr 0.178kr 1000 149kr 0.149kr 5000 649kr 0.130kr 10000 1 199kr 0.120kr SMS Package Price Price per SMS 100 29zł 0.290zł 500 139zł 0.278zł 1000 249zł 0.249zł 5000 1 049zł 0.210zł 10000 1 999zł 0.200zł SMS Package Price Price per SMS 100 $3 $0,030 500 $13 $0,026 1000 $23 $0,023 5000 $96 $0,019 10000 $180 $0,018 SMS Package Price Price per SMS 100 $19 $0,190 500 $89 $0,178 1000 $169 $0,169 5000 $749 $0,150 10000 $1.399 $0,140 SMS Package Price Price per SMS 100 1 399¥ 13.990¥ 500 6 699¥ 13.398¥ 1000 12 699¥ 12.699¥ 5000 52 999¥ 10.600¥ 10000 99 999¥ 10.000¥ SMS Package Price Price per SMS 100 449₽ 4.490₽ 500 2 099₽ 4.198₽ 1000 3 999₽ 3.999₽ 5000 17 999₽ 3.600₽ 10000 32 999₽ 3.300₽ SMS Package Price Price per SMS 100 $20 $0,200 500 $90 $0,180 1000 $150 $0,150 5000 $600 $0,120 10000 $1.000 $0,100
